Abuse Policy

1. Definition of Abuse

For the purposes of this Policy, "abuse" includes, but is not limited to, the following activities:

• Spam — the sending of unsolicited bulk emails, messages, or other forms of communication.
• Malware — distribution or hosting of viruses, worms, trojan horses, or other malicious software.
• Phishing — attempting to obtain sensitive information such as usernames, passwords, or financial details through deceptive means.
• Hacking — unauthorized access to computers, accounts, or networks belonging to the Provider or its users.
• Illegal content — hosting or distributing content that is illegal under applicable laws, including child pornography, hate speech, and pirated software.
• Harassment — engaging in abusive, threatening, or harassing behavior towards others.
• Resource abuse — overuse or misuse of server resources in a manner that disrupts the services of others.

2. Reporting Abuse

Reports should include the type of abuse being reported, the specific URLs or IP addresses involved, any relevant logs, emails, or screenshots, and your contact information for follow-up.

3. Investigation and Response

The Provider will acknowledge receipt of a report within 24 hours and notify the complainant of the outcome of the investigation and any actions taken, where appropriate.

4. Consequences of Abuse

Depending on severity, consequences may include a warning, account suspension, account termination, or legal action — referral to appropriate law enforcement authorities if the abuse involves illegal activities.

5. Appeals Process

Appeals can be submitted via email at abuse@oner.co.za or by telephone on 011 568 4339 / +27 11 568 4339. The Provider will respond within 7 business days.

6. Amendments to Policy

Changes to this Policy will be effective immediately upon posting on the Provider's website.