Disclaimer
Onerserv is a ZACR accredited Registrar. This page sets out how to report abuse or violations of our terms and conditions involving domain names registered through us, and how takedown requests are handled.
Abuse Reporting
An abuse report must contain the URL where the abuse was found (clearly displayed at the beginning of the report), a description of the abuse detected, and the IP address on the oner.co.za network, if available.
Reports should be sent to abuse@oner.co.za. A 24/7 emergency number is available on +27 11 568 4339. We commit to responding within a 24-hour period and taking the appropriate legal steps required.
- Child pornography
- Child trafficking
- Child-oriented services (e.g. grooming)
- Child sex tourism and other sexual offences
Takedown Notices
Takedown guidelines follow the Electronic Communications and Transactions Act (Act 25 of 2002) and require personal information for validation. All takedown notices must be submitted in writing to abuse@oner.co.za.
We can only assist with content hosted on our own platform — we cannot help with content on social media platforms or search engines that is not hosted on oner.co.za.
The Act provides immunity to South African ISPs from liability for content that is transited through, or hosted on, their networks.