We're Here to Help
Open a support ticket and our team will get back to you, or reach us directly using the details below.
Johannesburg, 2090
Contact support
For account enquiries, technical issues or migration assessments, contact our support team through the customer portal. Include the affected domain, the error message and when the issue started. Never include your password.
Open a support ticketPrefer email? support@oner.co.za
Help with hosting migrations, email and website problems
Tell our support team what you are trying to do, the affected domain and the symptoms you see. We can assess the hosting requirements or incident and confirm the next steps without assuming a particular service or recovery outcome.
Website hosting down or loading slowly?
Check the Network Status link, then record the affected URL, error message and time the problem started. A website that keeps going down may have DNS, application or resource issues. For a website loading slowly, include the pages affected and any recent changes. Never send passwords in a public message.
Plan a website or email migration
Tell us your current host, control panel, website software, database size and mailbox count. For a cPanel website migration, confirm what can move to Plesk and what needs manual work. Request a written scope, cost and schedule before switching DNS; free website migration or free hosting migration should not be assumed.
Compare hosting alternatives using your own requirements
If you are evaluating an Afrihost alternative, HostAfrica alternative, xneelo alternative or Domains.co.za alternative, compare your current resources, renewals and support needs with our published plans. The same checklist applies when moving from Web Africa, 1-grid or Hostinger. These are comparison starting points, not claims about another provider's quality or a guarantee that every platform can be migrated.
Website security and recovery enquiries
If your website is hacked or you suspect website malware, record the symptoms and preserve available backups and logs. Ask support to assess containment and recovery options. SSL and backups do not by themselves establish included malware scanning, malware removal, DDoS protection or hacked-site recovery; confirm the service scope and cost first.
Frequently asked questions
What information helps resolve website hosting problems?
Provide the domain, the affected URL, timestamps with your time zone, the exact error and recent changes. Explain whether the issue affects everyone or only a particular device or network. For email problems, include delivery errors and message headers through the support channel, but not your password.
Can you help me migrate from Afrihost, HostAfrica, xneelo or Domains.co.za?
Ask for an assessment before cancelling your existing service. Migration depends on the source control panel, application, databases and mailboxes. Keep backups and test the destination before changing DNS. We do not promise automatic compatibility, a fixed migration time or a free transfer of all services.
What if my business email or website email is not working?
Check webmail, storage limits, DNS and device settings, then share the error with support. If business email is going to spam, include a sample message header so sending authentication and delivery can be reviewed. For website-generated email, include the website platform and relevant application error.
Can I request VPS, LiteSpeed or specialised security services?
Yes, you can ask about current availability, but those services are not confirmed by the hosting plans published here. Describe your required operating system, access level, capacity, software and security controls. Get explicit confirmation and pricing before making a purchase or planning a migration.